Valencia Wine Tours
Terms & Conditions

LICENSING/INSURANCE
Valencia Wine Tours is a licensed operator and has full private hire insurance. We will not carry more passengers than our insurance or licensing allows.

ARRIVAL
Your car will arrive at the appointed time unless we are unable to do so due to circumstances beyond our control.

BOOKING CONFIRMATION
Your booking is not secured until you receive confirmation. This will by letter, or E mail. Please check you’re booking confirmation carefully and inform us of any errors. We will endeavor to check all flight details, connection times etc. supplied to us by the client but Valencia Wine Tours cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passengers.

DEPARTURE TIMES
We will recommend departure and journey times to be allowed for after making allowances for the day of travel and times. Valencia Wine Tours cannot be responsible for clients insistence for any variation to the recommended times or delay to agreed departure time, which may result in missed flights, connections or meetings or any other loss. Any delay during a journey caused by the passenger is solely their own responsibility. The driver must not be asked to speed or drive recklessly to make up time.

PAYMENT
We reserve the right to ask for full payment or a deposit when making a non account booking. These can be made by cash or Bank Transfer (which must be cleared by the time of travel). Where a booking deposit is accepted the balance will be paid in advance of traveling. For very short notice bookings from persons unknown only payment by cash to the driver beforehand will be accepted. Some or all of these conditions may be relaxed when we are satisfied with the credentials of the Booker for subsequent bookings.

ALTERATIONS
Valencia Wine Tours reviews its charges and terms of business regularly to remain competitive and will without notice alter them accordingly. This will only affect new bookings made after the changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

SUBSTITUTION
We reserve the right to substitute any car in the event of a breakdown prior to any booking. We will endeavor to supply a vehicle of equal quality, if this is not possible we will make an adjustment to the price accordingly. If the car should breakdown during your journey the chauffeur will contact us to arrange car/cars to get you to your destination as soon as practical.

FOOD/DRINK
Food and drink can be consumed in the car only with the chauffeur’s permission.

SOILING
Any passenger causing excessive soiling inside the vehicle will be responsible for valet costs of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the chauffeur with equipment provided in the vehicle.

DAMAGE
Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking.

SMOKING
Valencia Wine Tours operates a NON-smoking policy to protect the chauffeur’s health and our liabilities in line with health and safety legislation. Smoking in the cars is not permitted. The driver will stop for a break if requested. Please inform us in advance if this is required to allow extra time for the journey.

TERMINATION
Valencia Wine Tours reserves the right to refuse or terminate any booking if it is felt to be not genuine or places any driver or vehicle at risk of damage or abuse by the client or by persons (connected or not connected with the client) in the vicinity of any location during the hire. The vehicle will leave the vicinity of any disturbance whether the client is present or not and only return when safe to do so. Valencia Wine Tours will terminate the hire with immediate effect and ask the client to vacate the vehicle (when safe to do so) if at the chauffeur’s discretion the client commits any act which threatens the safety of the vehicle or its occupants. There will be no refund of fare if part way through the hire or a later return journey is unused. The passengers may be refused entry if the chauffeur suspects drug, alcohol or solvent abuse prior to or during the hire period.

CANCELLATION
Any advance booking is only secured once we have received your deposit/payment. Short notice bookings will require full payment before travel. If once you receive your confirmation and decide not to proceed with your booking please contact us as soon as possible. NOTICE GIVEN / CHARGE 28 days or more loss of deposit / Less than 28 days full hire charges apply. Wedding deposits are excluded and are non refundable.

AUTHORITY
The chauffeur is authorized by us to stop the car and ask any passengers to leave the vehicle if in his opinion they act contrary to our conditions of hire in any way. The passengers must not distract, interfere with or encourage or harass the driver into breaking the law or any of these conditions.

LIABILITY
Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties. Valencia Wine Tours may cancel all services and refund in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, nuclear explosion or leakage.

Best Regards
Michael Robert Gill
Company Director
Valencia Wine Tours